WOULD RATHER LOSE CUSTOMERS THAN TRY AND HELP

THEY ARE OVERCHARGING ME ON MY MEDICAL AID, THEY DONT PHONE OR EMAIL YOU BACK REGARDING MY PROBLEM, I HAD TO PHONE THEM THE WHOLE TIME AND THEN TO TOP THAT I MUST HOLD FOR SOME TIME EVERYTIME. I EXPLAINED TIME AND TIME AGAIN MY PROBLEM, JUST TO HEAR IF I WANT TO CANCLE I CAN DO SO, NOTHING THEY CAN DO. THEY ARE NOT PREPARED TO HELP IN ANY WAY. SO THEY RATHER WANT TO LOSE A LOYAL PAYING CUSTOMER THAN TO LIFT THEIR ASSES AND DO SOMETHING.