SP
Susan P

1 reviews | Active since Nov 2024

07 Aug 2025, 11:24

Would not recommend Medscheme!!!

As a member of Bonitas AND a service provider i would NOT RECOMMEND Bonitas or ANY Medscheme medical aid! I’ve been struggling for more than 8 months with an APPROVED PMB pregnancy payment! I have to keep calling 3 times every month just for them to tell me “it’s captured please wait the 20day lead time” comes the 20 days… same story!! ITS APPROVED BMP! JUST PAY AT SCHEME RATES! Its not that difficult!

My own experience! And as a service provider its a struggle to get paid by them when they just decide they don’t feel like paying codes that’s approved by BHF… as a patient this means you will most likely be billed by the medical practitioner for their services!

So to all Medscheme medical aid patients. Note that you pay for a medical aid and may also have to pay co-payments for services they refuse to pay, approved by BHF… again my own experience with Medscheme!

So as a patient and service provider.. I experienced the same issue both ways. They make payments almost impossible for you…

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Aug 2025, 11:43
Official
Hello Aljané Barkhuizen
     
 Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
         
 Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry. 
          
 Kind regards
     
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2025, 07:41
Official
Hello Aljané Barkhuizen
 
Thank you for submitting the details to us through Hello Peter.
  
We will investigate this matter.

We appreciate your patience while we are resolving this query for you. Kind Regards
 
 Bonitas Team