Wost service - Loosing R5558.00 due to Bonitas

Worst service ever. I have been with them for 2 years and 6 months. I am working abroad. So the last 6 months I paid the medical aid thru Easy Pay. I send a POP 1 Dec 2024 - 2 times. Got a response and ref nr's that they attending my mail. 2 weeks later I get an email saying that my medical aid is suspended. I need to make a payment ASAP. On the Bonitas app the employee saying sorry, we dont take payments thru Easy pay anymore. Make a transfer to reinstate. I said NO, Bonitas did not communicate this with me. So I paid almost R5600 more than 2 week ago. Losing that money? I am not in South Africa. They just dont care!!!! We all are paying monthly contibutions to Bonitas for useless workers to get paid. We all do what they want. Make payments send the emails, but nothing from their side. They only want money and no job done!. When we claim, they dont pay half of our claims. Or even take a month just to get money back for money spend on a dentist. So, Bonitas maybe try to care about your clients. I am not the only one.