Worst service, worst medical aid

Would have selected Zero stars if I could!

We've had the absolute worst service since joining Bonitas.

Bonitas deducted the wrong amount for the first month, as per their advice this was corrected in the second month via EFT. Account still shows as suspended due to shortfall.

Another horrible experience, my mother clearly had NO waiting period as per the document received and after speaking to consultants at Bonitas. We could still not get her admitted due to a waiting period which apparently according to you she did not have, however the hospital's system clearly showed that she was on a waiting period.

Why are you even selling medical aid if you do not want to provide a service!!

Worst medical aid ever!