1 reviews | Active since May 2016
Worst service received from Bonitas - Boncap and still no assistance to refund me incorrect premium deduucted
In October 2017 I was prompted for my 2018 income verification letter, I sent it along with my bank statement in October 2017. December I was notified that they did not receive it, 1 January 2018 there was a deduction on my bank for the highest bracket of income.
I then emailed all the evidence of the email I sent with the bank statements and income verification letter. After almost 3 weeks it was finally accepted and I was prompted for the salary slip, I then I sent them. Now I receive an email saying income is updated for 1 Feb. Yes although that is correct WHY Is my incorrect amount that was deducted not refunded.
Bonitas Boncap cannot just keep that amount, no one is addressing my query to refund the amount back - premium owed. Its more than R1000 that is due back to me.
I really hope I will get assistance going this method as no one is assisting me from correspondence via email.
Hello Marcelleb617,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello Marcelleb617,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello jess-mcclelland,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello jess-mcclelland,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team