Worst service, *********** staff

DO NOT CHOOSE BONITAS! At the start of the year we had a choice to move over to Bonitas. They sold the dream well but the reality is far from it. Service is totally ****. I've had an issue on payment for a few months going back and forth. Multiple Bonitas staff members dealt with my query then just dropped it. This happened four times over a few months. On a wellness day at work, it took the lady 10 seconds to sort out my issue. I now am waiting for authorisation that should take 2 working days and is taking in excess of 5 working days. Their call centre's drop the call on you. Correspondence via email is like dealing with home affairs. Their whatsapp chat is pointless. Their website contains one contact number and no other contact info. It is literally blank where they have contact details. I will be dropping Bonitas like a hot potato. And guess what I'm not the only one. Every single person that has moved over to you regrets it. Wake up Bonitas! You're not doing us a favour, we're paying for a service.