Worst service in the world

The worst service in the world. Everyone that answers the phone gives you a different story then they put you on hold and then they put the phone down, after you have spent your airtime holding. They don't even phone you back. I have a claim in and this has been going on for over a month, no one can help and then they get rude. They dont pay for ulcer medication on chronic unless you go for a scope but if you ask if you covered for a scope they say they dont know. I even googled the CEO and sent a message on Linkedin because you cant speak to a supervisor they put the phone down. Terrible service, they used to be good now they just take your money and you must prayer that you dont get sick.