Worst service from the medical scheme who removed a benefit I am paying for without notifying me and *********** staff who do not listen, nor do they keep their promises.

On the 30th May 2022, I took my daughter for her usual immunisation which we do at the clinic. I have never had a problem before, but this time the nurse said to me that the medical aid is not paying. We tried to submit it twice and she suggested that I pay for it and then claim it back. I then submitted the invoice the same day and heard nothing back from the medical aid. I called Bonitas about 2 and a half weeks later to find out the status of my claim and the consultant told me it was rejected because I no longer have day-to-day savings. I asked why it was submitted against the day-to-day benefit, as I have the immunisation benefit on the plan I have, hence me upgrading 2 years ago. The consultant was confused because he confused March month with May and was not making sense and kept speaking over me and did not listen to me and what I was explaining to him. He put me on hold for a long time and advised that there was a mistake on Bonita's side, as the benefit was not reflecting on my plan (Bonsave) and he will be adding it back on. I asked why is was removed and he could not answer me. He said he will escalate the matter, as according to the plan I have it was supposed to be paid out of the Immunisation benefit and I should get feedback and or payment within 2 weeks. It is 2 weeks now and I have again not heard anything from Bonita's. I called the call centre again and spoke to Thabile, had to explain the issue again and she again put me on hold for a long time. She came back to explain that it was submitted to my day-to-day, which I said it not correct and then she understood that the benefit was removed and she said she will escalate the matter. I asked if this was not escalated 3 weeks ago as promised by her colleague, who unfortunately I cannot remember his name. She advised it was not. I am extremely frustrated and out of pocket for more than a month by R1326 due to the "mistake" made by Bonita's, furthermore made by their *********** staff who do not understand what customer service is. Thabile has promised to call me before C.O.B today, which I am hoping she does, as this issue has gone on too long, while I suffer the consequences of Bonita's lack of empathy or service for their customers.