Worst service from Kagiso

Spoke to Kagiso and spent plus 35 minutes on a paid call but did not get any assistance.

I have sent required docs to Bonitas to have my wife added on my Medical aid. All this was done on the 2024/11/27. Spoke to Kagiso a d he kept on talking about the process. For the 1st 5 minutes I suggested that he transfer or escalate my request but he kept on talking about the process that won't allow him to do so. I brought to his attention that I was losing patience cos he kept on saying same thing over and over and had to explain to him everything every time even though I gave him the reference numbers that came with me request.

Companies are bout to close and the additions should take place before the beginning of the next year. Kagiso did nothing and finally after 30 minutes and counting he said he will do I what asked him on the 1st 5 minutes of our conversation. He was now going to escalate my matter.