Worst Service

So I changed cover due to financial difficulties. Was on Standard and downgraded to a lower just after Standard. My Meds were delivered by Pharmacy Direct before the downgrade to Marara Pharmacy.

The worst Pharmacy if you ask me. They were supposes to deliver from 01 January 2025 I am informed by Pharmacy Direct.

It is 2025 /03/22 I am without Meds. Sent them an email on 2025/03/17 and got an automatic response. Only received an Sms on 2025/03/18 that delivery would take place 2025/03/21. I am still without Meds even when you try to track delivery they still have the same date of 2025/03/21.

I feel Bonitaa is punishing it's membership for downgrading. I have checked reviews about Marara and the feedback is not good. Obviously Bonitas is aware of this bad service from Marara but they don't care otherwise why would they still have Marara under them. This worst service from both Bonitas and Marara. I would have liked to stay on Standard but unfortunately my lost her job and as a result had to add her to my cover but had to downgrade as well for affordability purpose. We really need that NHI.