WORST SERVICE EVER/TOTAL INCOMPETENCE

I have never dealt with a more *********** company than Bonitas. I started my process with them in October 2020 and received my first reply on 29 January 2021. As the information that they sent me via e-mail did not correspond with the info on my membership certificate I started a journey of writing emails, phone calls, to the extent that I was using up to R200 of airtime per day to get service and yet still, they managed to completely ***** up again. Can people still read? I have explained countless times, in plain English, what my needs are, yet they still decide on their own what your joining dates will be and penalize you then with late joining fees and inflated prices. This is totally unacceptable and I have know taken the decision to escalate their negligent and clearly abusive behavior to the Ombudsman. Worst service ever!!!!