BM
Bongiwe M
1 reviews | Active since May 2020
01 Jun 2022, 16:50
Worst service ever
Worst service ever I have been waiting for authorisation for the past 3 days and have to do my operation tomorrow but *********** Bonitas keeps saying its pending my Dr needs to send some documents and documents were sent yesterday but they couldn't even see that because they are *********** I am in pain and they dont even care
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
01 Jun 2022, 17:32Hello Bongiwe omuhle M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply01 Jun 2022, 17:32
Official
Hello Bongiwe omuhle M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
BM
Bongiwe M's updateReviewer Update
02 Jun 2022, 01:25Sorry wont cut it I am in pain and I can not sleep so your sorry is not resolving anything I need to do the operation in the next 10 hours so honestly your apology means nothing to me and its a pity that my entire family is using boncap if this matter is not resolved in time we are going to move to a different medical aid because yours is useless🤬🤬🤬🤬🤬🤬
BM
Bongiwe M's update02 Jun 2022, 01:25
Reviewer Update
Sorry wont cut it I am in pain and I can not sleep so your sorry is not resolving anything I need to do the operation in the next 10 hours so honestly your apology means nothing to me and its a pity that my entire family is using boncap if this matter is not resolved in time we are going to move to a different medical aid because yours is useless🤬🤬🤬🤬🤬🤬
Bonitas Medical Fund's replyOfficial
02 Jun 2022, 11:23Hello Bongiwe omuhle M
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team
Bonitas Medical Fund's reply02 Jun 2022, 11:23
Official
Hello Bongiwe omuhle M
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Jun 2022, 14:38Hello Bongiwe Omuhle M
Thank you for notifying us of your complaint,
Please note to date we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Please note to date we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team
Bonitas Medical Fund's reply07 Jun 2022, 14:38
Official
Hello Bongiwe Omuhle M
Thank you for notifying us of your complaint,
Please note to date we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team
Thank you for notifying us of your complaint,
Please note to date we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Please note that we are unable to retrieve the member details with the ID number provided.
Regards
Bonitas Team