WORST SERVICE EVER!! AND *********** STAFF!
I've been trying to add dependants onto my medical aid since the 10th of May..all supporting documents have been sent through with no joy as yet! Numerous calls were made to the medical aid on many different occasions,been promised call backs time an time again however to date I have been not assisted.Spoke to many different agents-Shanaaz,Fatima,Tabi,Lakhona,Lucia and even the manager Aston! I am totally disgusted with the way they treat they customers..it's absolutely appalling customer service.I would never recommend Bonitas medical aid to anyone. Aston promised to call me back and assist with my query..however I have not received a callback as yet when I did call in I was told that she is unavailable to speak. Bonitas If this is the way you treat your members then i would definitely be moving my medical aid elsewhere!!!!!
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team