WORST SERVICE EVER

I've been trying to become a member since December 2024! Eventually after being sent from pillar to post I got an sms on 17 January 2025 stating that I am eventually a member. But my contributions are not being paid by me but by my employer so I followed up to make sure that everything is loaded correctly. Everything was sent through as asked by you!!! bank details company authorization the works. GUESS WHAT there are no banking details loaded therefore my membership is inactive!! I have made thousands of calls sent thousands of emails even ones explaining my frustrations and all I get is "I am so sorry, I understand your frustration I will escalate it as urgent" yet a week later and it is still not sorted!!!!!! Half of the people I spoke to didn't even make notes on my profile!!!!!! All they did is lie or make empty promises!!! Best of all is that I even received a mail stating and I quote " We have received a Broker Letter of Authority from you informing us that you have given MICHELLE SETHOLE, authority to retrieve information on your membership. The consent will be effective from 01/02/2025." What a joke as I have been dealing with this on my own from the beginning there was no Michelle Sethole involved in anything!! I just called again just to hear the same old story "I am so sorry, I understand your frustration I will escalate it as urgent" I am now turning to your social media pages and who ever I can get hold of because this is the worst service I have ever experienced in my almost 45 years. One would think that new business is always welcome but I guess not in your case!! I am hoping to find someone that will actually sort this!! My reference numbers are 210125QRFG3D, 240125QRM9T9 & 240125QRNRYV