WORST SERVICE EVER!!!!!!

I am truly disappointed in Bonitas! I have NEVER, not one single day since signing up with Bonitas had a good, seamless experiece! Best believe I am on the phone with Bonitas AT LEAST 2-5 times a month!

The latest issue. I went to the doctor on 2 March. Paid out of pocket because claim was rejected by Bonitas because of misinformed steps provided BY BONITAS!!!!!! 2 weeks later and constant fighting, Bonitas agreed to refund me and process the claim. It is 29 APRIL and NO REFUND received as yet. I received the confirmation of the claim refund on 19 MARCH. To this day my R523 has still not been paid in, I have called 4 times regarding this matter! Each time a different excuse. 1. The claim takes x-amount business days to pay out. 2. I can't provide an answer, claim just shows processing. 3. Will escalate to Claims and come back to you with an answer (no answer received by the way) 4. We have 2 sets of banking details on your profile. HOW in 4 calls, almost 2 months can you get so little done...on ONE REFUND!!!!!!!!! Can SOMEMONE just SOMEONE PLEASE DO THEIR JOB!!!!!!!!!! It's not that hard, really! How can I go from a simple experience with Discovery, not having to call them once in a 6 month span go from that, to a phonecall at least once a week! WORST SERVICE EVER!!!!!!