YP
Yusrah P
1 reviews | Active since Nov 2025
08 Sept 2026, 14:06
Worst service ever
Worst experience ever
I’ve been on hold for literally 40minutes after already being on hold for 15minutes twice and having my call dropped. This is pathetic service. A claim Submitted in June already has still not been processed. Is this reasonable to let you customers wait 40minutes to speak to someone. This is the 3rd seperate occasion I’ve tried calling to sort this out and no help received.
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Replies (1)YP
Yusrah P's updateReviewer Update
16 Sept 2026, 14:41Hi Bonitas
I have been back and forth between your PHA and claims department and nobody helps me. I am sick of submitting the claim, which was from 15 June 2026, to your claims email address. I don't even get an acknowledgment that the claim was received and no reference number. In total, between email and app, I have submitted the claim details about 10 times. How many more times must I submit it? I have called in numerous times and keep getting sent from PHA to claims, each one telling me it is the other department's problem and still no resolution of the matter. And now, 3 months after admission, the claim still has not been paid. How do I escalate this further as this is beyond ridiculous
I have been back and forth between your PHA and claims department and nobody helps me. I am sick of submitting the claim, which was from 15 June 2026, to your claims email address. I don't even get an acknowledgment that the claim was received and no reference number. In total, between email and app, I have submitted the claim details about 10 times. How many more times must I submit it? I have called in numerous times and keep getting sent from PHA to claims, each one telling me it is the other department's problem and still no resolution of the matter. And now, 3 months after admission, the claim still has not been paid. How do I escalate this further as this is beyond ridiculous
YP
Yusrah P's update16 Sept 2026, 14:41
Reviewer Update
Hi Bonitas
I have been back and forth between your PHA and claims department and nobody helps me. I am sick of submitting the claim, which was from 15 June 2026, to your claims email address. I don't even get an acknowledgment that the claim was received and no reference number. In total, between email and app, I have submitted the claim details about 10 times. How many more times must I submit it? I have called in numerous times and keep getting sent from PHA to claims, each one telling me it is the other department's problem and still no resolution of the matter. And now, 3 months after admission, the claim still has not been paid. How do I escalate this further as this is beyond ridiculous
I have been back and forth between your PHA and claims department and nobody helps me. I am sick of submitting the claim, which was from 15 June 2026, to your claims email address. I don't even get an acknowledgment that the claim was received and no reference number. In total, between email and app, I have submitted the claim details about 10 times. How many more times must I submit it? I have called in numerous times and keep getting sent from PHA to claims, each one telling me it is the other department's problem and still no resolution of the matter. And now, 3 months after admission, the claim still has not been paid. How do I escalate this further as this is beyond ridiculous