MD
Marlize D
1 reviews | Active since Nov 2023
25 Aug 2025, 12:26
Worst service ever
My mother needs to have a knee operation, she has a medical aid, not medical insurance, she pays a full medical aid and they decline the procedure which is a much needed operation. If this is not done she will not be able to walk in time to come. But it is just point blank refused from her medical aid
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
25 Aug 2025, 12:43Hello Marlize D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply25 Aug 2025, 12:43
Official
Hello Marlize D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Aug 2025, 13:55Hello Marlize D
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Aug 2025, 13:55
Official
Hello Marlize D
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MD
Marlize D's updateReviewer Update
27 Aug 2025, 07:22And I still haven't reveived a reply
MD
Marlize D's update27 Aug 2025, 07:22
Reviewer Update
And I still haven't reveived a reply
Bonitas Medical Fund's replyOfficial
28 Aug 2025, 12:03Hello Marlize D Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply28 Aug 2025, 12:03
Official
Hello Marlize D Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team