worst service ever

<p>My mother has been with bonitas Boncap and has always had problems. at first it was with getting the actual medical aid as they were always losing her application forms after months they eventually gave her membership. recently they claimed not to have received her forms last year which resulted in her membership being blocked. After numerous calls with them they miraculously found her forms and saw they were sent on time. it took nearly 2 months for them to sort things out. they always promise to call but not once have they ever called to give an update as to what was going on. today we call to find out what is going on and they tell us it has been sorted and back dated meaning they expect us to pay for January and February even though she had no medical cover due to the fact that they has suspended it because of their error. as if that was not enough, Boncap is also meant to cater for unemployed individuals and from a premium of +/-R460 in 2016 we now have to pay +/- R1000. so the premium doubled over the period. this is very disappointing for a medical aid that has been around for as long as they have.---- after posting this 14 days later i still have not recieved a response.</p>