WORST SERVICE EVER

<p>I joined Bonitas medical Aid from 01/03/2012 and have honestly received brilliant service ever since. I am only experiencing the worst service now. I am a secondary member on my wife's medical aid and she has recently passed away on the 2nd of December 2016 after a long illness which i honestly believe that bonitas always came to the party whenever she was admitted in hospital and all. From the 3rd week of december i have been trying to remove her from the medical aid and change myself to become the primary holder as i really wantd to stay with Bonitas for goodwill. I really did not have to stay with them but felt that they have been there for us so it is only decent for me to do so.Ever since then ,i have not been helped and cannot believe that i do not have a medical aid as we speak, bonitas chose to rather cancell my cover instead of changing myself to the primary member. Last week friday the 30th of december, i had to drive all the way from centurion to their offices to try and sort this problem out and i was told it would be resolved before the new year. i did not receive any response till today.Today i called in to follow up and i was told i have to wait for 10 working days for the quiry to be resolved but in the meantime i do not have a medical aid.</p> <p> </p> <p>Am really disgusted in their service and would like this problem sorted out ASAP or else i will gladly join another medical aid scheme.</p> <p> </p> <p>My medical aid membership number is ********** 8208.</p> <p> </p> <p> </p>