1 reviews | Active since Nov 2016
WORST SERVICE EVER
<p>IS IT REALLY TOO MUCH TO ASK FOR A CLAIM TO BE RESOLVED/PAID WITHOUT UNECESSARY DELAYS?- I"VE BEEN WAITING FOR ONE CLAIM FROM 07/10/2016 - ITS NOW THE 18/11/2016 AND I STILL HAVENT BEEN PAID- EVERYTIME I CALL THEY SAY IT SHOULD BE PAID ON THURSDAY.</p> <p>OR MAYBE IT WAS MY FAULT - I SHOULD HAVE ASKED WHICH MONTH/YEAR?</p> <p> </p> <p>BONCAP CLAIMS DEPT- THE MOST USELESS, PATHETIC EXCUSE FOR A MEDICAL CLAIMS </p> <p>DEPT. THESE PEOPLE SHOULD ACTUALLY TAKE TIPS FROM DISCOVERY. OR MAYBE THEY SHOULD RECEIVE PROPER TRAINING ON HOW TO ASSIST CLIENTS AND PROVIDE FEEDBACK INSTEAD OF HAVING CLIENTS PHONING THEM A HUNDRED TIMES FOR ONE CLAIM TO BE RESOLVED.</p>
Hello dhan123,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello dhan123,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Lol- your representative was in touch with me which wasn't very helpful- she called on Friday 18/11/2016- she said she would call me back on monday (again my fault- should have asked which monday)- to date I have received no feedback regarding my refund- submitted my bank statement, I'd document- and they still say my bank details have not been registered- really now- my banking details are good enough for them to debit my account every month for the premium but not to transfer my refund into??? Don't even know what to say about Bonitas anymore......
Lol- your representative was in touch with me which wasn't very helpful- she called on Friday 18/11/2016- she said she would call me back on monday (again my fault- should have asked which monday)- to date I have received no feedback regarding my refund- submitted my bank statement, I'd document- and they still say my bank details have not been registered- really now- my banking details are good enough for them to debit my account every month for the premium but not to transfer my refund into??? Don't even know what to say about Bonitas anymore......