Worst service

I am disappointed in the service I received from Boncap, they emailed me a 00 tax certificate yet I was a member of Boncap between March to August 2024, I terminated the service month end of August 2024 and briefly joined Discovery, and came back to Bonitas after a month or 2. The information which SARS has is from Discovery and Bonitas after I came back but contributions from Boncap there is nothing, I called the first consultant I spoke to was very dismissive and rude to the point where he suggested that I don’t understand English he will get someone who speaks my language, to my annoyance he got someone who still couldn’t talk Tshivenda but was polite enough to understand what I was looking for and he promised to send me the update tax certificate at 12:00pm , nothing came through, I called and spoke to Shaun who now changed the turn around time to 2 working days, I told him that this was not my fault he needs to talk to his colleagues to please help me today as my financial advisor is waiting for that information, until now nothing is happening, this is the worst service