1 reviews | Active since Dec 2019
Worst service
What BAD service we are receiving from Bonitas. We're being sent from one person to another. What's ****ing us off is the fact that we're paying close to 6k for the stupid service we're receiving.
My partner (main memmber) has an op tomorrow. Now we've been following up for authorisation from the medical adviser. He's been following since last week. Only today he's being told that the account has been suspended. HOW? no communication was sent to us. Not sms or email was sent informing us of this. The account is suspended because we paid less by R229. What bull**** is that? From paying thousands of money, just for a mere R229 that we haven't been topd about.
What nonsense sefvice is that. Now he's been on hold wuth the call centre. He's been holding for about 10min and no one is giving us answers as to what the hell went on.
He's only told today that the account iz suspended. When the medical advisor needs to provide approval. We've been so loyal with paying out of pocket. This is so wrong guys. So wrong.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team