Worst Service Bonitas

To Whom It May Concern,

I hope this message finds you well. I am writing to bring to your attention an urgent matter regarding my account with Bonitas. I was recently informed that there will be changes to your banking details. In light of this, I reached out to my bank to update the new information. However, they informed me that Bonitas would need to send them a bank mandate in order for the update to proceed.

Following this, I contacted Bonitas and spoke with Katrine Kwa**** (Reference Number: ***4). She mentioned that she had spoken to her manager and that a request would be made for the bank mandate form to be sent to my bank.

I would like to emphasize that I have never missed a payment with Bonitas. However, if any payment is missed this month due to this oversight, I want to highlight that it could adversely affect my credit score and result in additional charges. I will hold Bonitas accountable for any consequences arising from this situation due to a lack of customer service.

Additionally, I attempted to call today (27-01-2025) and waited nearly 30 minutes to speak with a consultant, only to be placed on hold for over 5 minutes. Frustrated, I ultimately decided to hang up the call.

I urge you to resolve this matter as soon as possible. This level of service is unacceptable, and I hope to see prompt action taken.

Sincerely, Keegan ***