Worst service and I'm not even a member yet - Horrible brand management and zero customer service

<p>After applying to be a member at Bonitas, and very excited about it, I wanted to move my joining date out with two months for my convenience. I phones Bonitas Customer Care where I was told that I can move the joining date, no problem. I was given an email address to send my query to. I sent the first mail and a follow up mail days later, with no communication or response given to my mail or request to move my joining date.</p> <p><br />A week later at 08:00am on my way to work R1,700 was taken out of my account by Bonitas, without the authorization to do so. I was then informed, after I emailed Bonitas AGAIN, that one can not move any dates when joining the medical scheme. The woman who phoned me to give me this information, three weeks too late, was rude and had the worst attitude. After the third phone call, later that day it turns out I had to terminate my "membership" and then re-apply. This was after I made 5 attempts to communicate with someone at Bonitas.</p> <p>It has been three weeks, five phone calls and eight emails later, and I still don't have anyone apologizing or dealing with my query directly. Bonitas still has my money and I find it quite ironic Bonitas takes money out of my account whenever they want, but when it comes to rectifying YOUR mistake, no attempt is made. Now I have to once again drive around make certified copies and get things stamped and approved by banks because Bonitas wants my banking information. You have ALL my information Bonitas! Ridiculous service, with no trace of customer care. </p> <p>As far as first impressions go, this is the worst! I'd advice Bonitas to take their media budget that they are spending on funny advertising and train your employees to give consumers the correct information when they ask for it. This has been the worst experiences I'v ever had and it's cost me so much time and money. As far as brand management and consumer care is concerned, there is non at Bonitas. I assume that some robotic system will email me after I write my review and inform me of my reference number that Bonitas has created. Pathetic!</p>