MM
Mandie M
1 reviews | Active since Mar 2013
24 May 2022, 08:02
Worst service and false information
Went for Operation 21 Feb 2022 with authorization from Bonitas. Over R11 000 still not paid by Bonitas to the hospital. Sent Dr. Motivation letter and letter where Bonitas authorized procedure to Bonitas Hospital Claims department 3 times already. Phone 5 times already, but no response from them. Each time I phone I am told that they cannot get hold of Hospital claims department and that they will get back to me. Still no reply after 3 moths. Absolute worst service every.
Helpful (0)
Replies (1)0
Replies (1)
Bonitas Medical Fund's replyOfficial
24 May 2022, 10:27Hello Mandie M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 May 2022, 10:27
Official
Hello Mandie M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team