1 reviews | Active since Oct 2010
WORST SERVICE AFTER A DOWNGRADE
Bonitas moved to Marara Pharmacy after I downgraded as a punishment. I was with Pharmacy Direct before the downgrade.
Marara offers the worst service and I am today 5 days without my chronic Meds. I have forwarded the updated script but still without Meds. The worst thing is they won't phone you if they have a problem but wait for you to suffer and call them.
The 25th I spoke to Neo who said me script was received. Yesterday I called, spoke to Aubrey who seemed to not know anything. Then he put me through to a Even who also was not helpful.
My question to Bonitas, am I forced to stay with Marara even though they provide the worst service? Can't I change maybe to Dischem or Clicks. This is not the 1st time I have brought this to your attention. I need change and Marara is not it
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. Please note that we have escalated your query to Marara Pharmacy for further investigation and resolution. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. Please note that we have escalated your query to Marara Pharmacy for further investigation and resolution. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team