GG
Gerda G
1 reviews | Active since Apr 2013
27 Feb 2026, 10:32
Worst of the worst after 13 years Toodles
Transparency non existent. My son's impacted teeth was removed in 2024 no issues. In 2025 we had to remove my daughters impacted teeth. Now all of a sudden we dont have that benefit anymore. But we were notified that there is a 25% co-payment on all dentistry. How can you just take benefits away without notifying the members. We must go on a higher plan just to get our old benefits. Why must we pay more but get less. I will not recommend anybody to go on this medical aid. I have asked for Dentistry PMB (I did not know that Dentistry have PMB). Another loophole for not paying. As per your consultant it is our responsibility.
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Replies (3)
Bonitas Medical Fund's replyOfficial
27 Feb 2026, 11:41Hello Gerda
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply27 Feb 2026, 11:41
Official
Hello Gerda
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
27 Feb 2026, 12:39Hello Gerda
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Feb 2026, 12:39
Official
Hello Gerda
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
02 Mar 2026, 07:57Hello Gerda
Thank you for reaching out to us via hellopeter.
Following Denis email communication, we confirm that your concern has been addressed and the matter is now resolved.
We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply02 Mar 2026, 07:57
Official
Hello Gerda
Thank you for reaching out to us via hellopeter.
Following Denis email communication, we confirm that your concern has been addressed and the matter is now resolved.
We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process.
Kind regards,
Bonitas team