Worst move of my life!

Bonitas truly needs to put more effort into training their staff, 2 months with Bonitas and as yet they've lost paperwork 5 times now, lost chronic conditions somehow, and has made life SO difficult for us! Your call center staff is honestly the most untrained people on earth! They have a script, stick to the script and refuse to go beyond that. I had to pay R550 out of pocket for an appointment I as a bipolar sufferer need, in stead of listening to me continuously telling him that I moved from discovery to Bonitas with bipolar and a mistake on their system was made, the more this man tells me but I need the GP to motivate my condition, the more I tell him but I moved over with the listed condition, the more he throws up walls. I am TIRED or arguing with Bonitas on conditions misplaced to the incorrect member, then lost to the void, having bonitas expect the everyday person to just know what tests they need for what in stead of working through the doctor! I AM TIRED!!!!!! I HATE BONITAS