worst medical.aid !!!!

to date we have still not been able to get the medication.. not only has pharmacy direct loaded on a **** beneficiary onto my medical aid chronic benefit but also is happy with us not getting medication after all this back and forth and also seems to be happy that i must pay for chronic benefit from my own money. so they mess up and refuses to correct their mistake.. and bonitas chronic department does zilch to assist...yet medical aid premium is paid every month but we are not being given proper service... its going on since june already.. now thanks to this that my husband has defaulted on his medication.. and no1cares... why am i struggling like this???? seems only way is to go to cms for assistance