ZS
Zhandre S
1 reviews | Active since Mar 2018
17 Aug 2020, 11:09
Worst Medical Fund
Can I change that to zero stars? My husband is now waiting for 3 days to get authorization for a medical procedure that was motivated as an emergency by the specialist. All the scans and motivational letter was send on Thursday, on Friday they claim they did not receive anything. They ask he must send everything again and it will be forwarded to the dental department. This morning after spending almost an hour on the phone they still do not have any information - he submits everything again. The only answer is he must phone again at 12:00 - for a procedure that is scheduled to start at 11:45.
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Replies (2)
Bonitas Medical Fund's replyOfficial
17 Aug 2020, 12:53Hello Zhandre S,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the correct membership number in order for us to assist with your query.
Please note that the personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the correct membership number in order for us to assist with your query.
Please note that the personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply17 Aug 2020, 12:53
Official
Hello Zhandre S,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the correct membership number in order for us to assist with your query.
Please note that the personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the correct membership number in order for us to assist with your query.
Please note that the personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
24 Aug 2020, 16:09Hello Zhandre S,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication sent to your husband, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication sent to your husband, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply24 Aug 2020, 16:09
Official
Hello Zhandre S,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication sent to your husband, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication sent to your husband, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team