Worst Medical Aid/ *******.

I am so frustrated as i'm writting this. On the 04th April 2019 I requested Bonitas via email to terminate my membership effective the 30 April 2019 however i never received any response from them up until april 16 when I decided to follow up/confirm that membership has been terminated that they told me that they never received my request and that I need to submit a termination form,which I did on the same day and sent. I forwaded them the first email I had sent and was ignored and now I am being told I have an outstanding debt for somethinng I asked to be cancelled and didn't use. And sadly with all the trail of emails as proof that i had requested this nobody is willing to assist. Their agents are just pathetic and *********** as they keep on saying this will be escalated but with no resolution still. My services were suspended in April and yet they are telling me to make payment.