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Phindile M

1 reviews | Active since May 2019

11 Aug 2022, 08:21

Worst Medical aid in the market

I have been having issues with Bonitas the past two months.

Firstly they cancel my membership without even contacting me. I proceeded to contact them for them to fix the issues.

After reinstating my membership I confirm the dates of my debit order. They debit the amount due as agreed on the 1st August 2022 then today they send a message claiming that my account is overdue.

Oh and I have been in a que on the WhatsApp line since mid July. I have never encountered such horrible service in my life. The only thing you can do now is to return my money and I move to a professional Medical Aid.

Also not forgetting that the people who reply to your emails always have different stories.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Aug 2022, 08:52
Official
Hello Phindile M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Aug 2022, 11:36
Official
Hello Phindile M
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the telephonic conversation with our credit control, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team