Worst Medical Aid experience ever - No problem resolution

Item: Bonitas Medical Fund
Rating: 1
Author: Marguerite B

I've been trying to sort out a claim for the past 6 months on a prosthesis that was short paid far below the limit allowed on the Standard Hospital plan. Everytime I phone I have to hold on or more than 30minutes at a time, then just to not get an answer. Everytime I speak to an agent they say it does not make sense that the claim wasn't approved and that they will escalate it..... But I phone each week now for 6 months without getting this resolved. Worst medical aid experience ever.

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

11 Feb 2020, 16:54

Hello Marguerite B,
Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply11 Feb 2020, 16:54

Official

Marguerite B's updateReviewer Update

12 Feb 2020, 10:52

Thank you I have sent the member number.

Marguerite B's update12 Feb 2020, 10:52

Reviewer Update

Thank you I have sent the member number.

Bonitas Medical Fund's replyOfficial

13 Feb 2020, 11:55

Hello Marguerite B,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,
Bonitas Team

Bonitas Medical Fund's reply13 Feb 2020, 11:55

Official