Worst Medical Aid Experience

For Immediate Resolution:

I am currently paying for my mother on the Bonnitas BonCap option - membership number *** - with effect 01/05/2021. Premiums calculated at R2121.00 as she is a pensioner.

On 01/06/2021 - there was a double deduction of R2121.00 - one indicating Arrears. That made sense.

On 03/01/2022 - there was a premium deduction of R2229.00 and ANOTHER deduction of R2989.00 same day indicating arrears AGAIN????

These premiums are paid via debit order and i have all bank statements that prove payments have been made to date. WE DO NOT OWE BONITAS AND have since reversed this payment. Now you people want to suspend my mother's account????

I have tried calling into the call centre with no success - I want this issue resolved IMMEDIATELY and an explanation of the double deduction!!!!

Regards

P.S: This has been my worst medical aid experience, even on my medical aid I STILL have not received my medical aid card and its been 9 months!!