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Sheila N
1 reviews | Active since Aug 2019
05 Jun 2025, 11:21
WORST MEDICAL AID EVER WHEN IT COMES TO PUTTING MEMEBERS FIRST.
is the third time writng about bonitas savings refund. How long doesn't take to finalize a refund. it is upsetting to battle with a simple thing as refund after i have sent everything they have requested of me , but still i have to wait for final verification and vetting ...i thought moving to bonita will make things easy.. but now i'm regreting why i chose bonitas because if it is so difficult to process or finalize a refund what will happen in case of emergency i will still wait forever for approvals?. i'm really dissppointed..i cant wait for November to come so can change my medical aid yho i'm tired of you guys shame. query no:21052QYF0YF
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Replies (1)Bonitas Medical Fund's replyOfficial
05 Jun 2025, 12:26Hello Sheila N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated this matter to finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 Jun 2025, 12:26
Official
Hello Sheila N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated this matter to finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
