Hellopeter
Share Your Experience
MG
Melissa G

1 reviews | Active since Feb 2021

24 Feb 2021, 08:48

Worst Medical Aid ever

I am absolutely disgusted with the service I have gotten from Bonitas

I pay every month almost R3000 for medical aid and every time there is a claim i have to pay in.

I go for blood tests they dont pay i have to pay

I go to the doctor they dont cover any of the medication that the doctor prescribes

Or the only cover the cheapest thing in the prescription of R15.

Why do we have to pay for Medical aid if they dont cover the stuff that the doctor is giving us????

Would never recommend anyone to join Bonitas

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Feb 2021, 10:05
Official
Hello Melissa G,
  
Thank you for notifying us of your complaint, 
 
 We are currently investigating this matter. 
 
 We appreciate your patience while we are resolving this query for you. Regards,
 
 Bonitas Team 

Bonitas Medical Fund
Bonitas Medical Fund's reply03 Mar 2021, 17:34
Official
Hello Melissa G,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your query is still under investigation and final  feedback will be provided accordingly.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team 
MG
Melissa G's update07 Apr 2021, 07:24
Reviewer Update
Terrible terrible service, more that a month and a half later and still not fixed.

very quick to take the monthly installment but does not sort the problems that are reported.
MG
Melissa G's update05 May 2021, 13:55
Reviewer Update
2 months later still no feedback