worst medical aid ever - do not pay bills despite having PMB and Auth

Still no one has contacted me to provide feed back or proof of payments to supplier. TWO YEARS BONITAS!!! this is shameful! I must run around, call you, send you invoices, proof invoices were sent PMB CONDITION< WITH AUTHORISATION and still you DO NOT PAY. you are blindly robbing member of membership and the laving members to face the rath of suppliers who are demanding money on invoices that should rightfully have been paid two years ago. I want this resolved!