Worst medical aid ever. Bonitas

I have an appointment with a dentist on Monday and when I call their dental department I was told my medical aid is cancelled from 1 August 2024, but I am paying every month my premiums. Denis says they get information from Bonitas. When I call Bonitas I am told my medical aid is active. So I ask the consultant to speak to Dennis and advise them of this and I ask her to call me back, she refused to call me back and says it's an inbound call centre. I called the 1st time and spoke to Mbali, the consultant that refused to call me back is Vutshilo