Worst medical aid ever

Disappointment

I have been paying this trash for a year and only used it twice. My plan is a network which obviously would seek approval before anything is done - Bonitas and their contact centre is nothing short of useless.

I had severe lower back pain on an early Sunday some few weeks ago, upon checking the list on my network Linksfield Hospital obviously was the closest at that time. I painfully rushed myself into the emergency room and got the best care one could get.

Bonitas refuses to pay for the claims, not even one.

- Emergency consult - X-ray (had to pay +-R700) - Medication (+-R300)

Upon receiving the first statement ever last month, I realised they actually refused all claims. I am now actively receiving messages from Linksfield Hospital saying I owe them R1500.00.

I have tried to get in touch bonitas via their contact centre, every time I state my case the consultants dropped the call and to make it worse, I tried the whatsapp chat making a request for a call back but I kept chatting with a bot that never logged my request for a call back.

You guys call my pain an unscheduled emergency, what on earth is that supposed to mean?

Bonitas, let's make this very simple. Pay my claims or cancel this ******* of yours.