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Daleen W

1 reviews | Active since Oct 2015

11 Oct 2019, 10:00

Worst medical aid ever

I have too many experiences to share. Long story short. For a single member plan I paid R45 000+ per year. Nearly every planned medical assistance had to be cleared before making an appointment; the rules of the scheme are such that Bonitas will do their best NOT TO PAY. And they have an external administrator for dental claims. If you have a query only thing that happens is that Bonitas refers you to the dental administrator; you raise the issue with them, the response is it is a Bonitas scheme rule, speak to the medical fund. End result: sorry for you will are not going to pay and we are not going to review the specifics of your case, no matter how illogical our rule. Stay away people.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Oct 2019, 09:06
Official
Hello Daleen W

Thank you for submitting a comment to us through Hello Peter. 

Kindly reply privately with the membership number in order for us to assist with your query. 

Please note that your personal information is not showing on the public view platform. 

Kind regards,                  

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Oct 2019, 14:20
Official
Daleen W

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

As per our email confirmation, kindly reply privately with the full details of the enquiry including service date of account and the practice number in order for us to liaise with the relevant department.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team