YP
Yolandi P
1 reviews | Active since Jun 2020
31 Oct 2022, 10:19
Worst Medical Aid ever...
Absolutely disgusted at the service I am receiving from this Medical Aid. We have been with this medical aid for 10 years now all of a sudden after covid they just do not care. How do you pay for a root canal before covid and after covid you don't and when I wanted them to take it out of my day to day Denis told me it is ok we can do it, but the other department says NO. How does that work ? Worst service EVER 😡😠😡😠😡😡
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Replies (2)
Bonitas Medical Fund's replyOfficial
31 Oct 2022, 10:31Hello Yolandi P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply31 Oct 2022, 10:31
Official
Hello Yolandi P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
01 Nov 2022, 16:29Hello Yolandi P,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards,
Bonitas Team
Bonitas Medical Fund's reply01 Nov 2022, 16:29
Official
Hello Yolandi P,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards,
Bonitas Team