EB
Eckard B
1 reviews | Active since May 2025
13 May 2025, 07:50
Worst medical aid ever
I sent my documents for a savings refund on the 1st April 2025 I'm still waiting for feedback regarding my refund I've got 3 reference numbers for the same problem I've been calling and sending emails no response worst medical aid ever been saying it's escalated to finance department for the past 14 days....i was told it's going to take 5 working days to get a answer it's 10 working days already
Helpful (0)
Replies (19)0
Replies (19)
Bonitas Medical Fund's replyOfficial
13 May 2025, 08:33Hello Eckard B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply13 May 2025, 08:33
Official
Hello Eckard B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 May 2025, 09:32Hello Eckard B
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 May 2025, 09:32
Official
Hello Eckard B
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
EB
Eckard B's updateReviewer Update
13 May 2025, 10:11After 1 month I get a mail saying my ID document clear so now the process needs to start over again why after a month do you let me know?
EB
Eckard B's update13 May 2025, 10:11
Reviewer Update
After 1 month I get a mail saying my ID document clear so now the process needs to start over again why after a month do you let me know?
EB
Eckard B's updateReviewer Update
13 May 2025, 10:12After 1 month I get a mail saying my ID document clear so now the process needs to start over again why after a month do you let me know?
EB
Eckard B's update13 May 2025, 10:12
Reviewer Update
After 1 month I get a mail saying my ID document clear so now the process needs to start over again why after a month do you let me know?
EB
Eckard B's updateReviewer Update
13 May 2025, 12:12Why did I have to wait more than a month for a email to say my ID copy is not clear I was told I have to wait another 5 working days it's unacceptable
EB
Eckard B's update13 May 2025, 12:12
Reviewer Update
Why did I have to wait more than a month for a email to say my ID copy is not clear I was told I have to wait another 5 working days it's unacceptable
EB
Eckard B's updateReviewer Update
13 May 2025, 15:49So now it's another 5 working days excuses after excuses
EB
Eckard B's update13 May 2025, 15:49
Reviewer Update
So now it's another 5 working days excuses after excuses
EB
Eckard B's updateReviewer Update
13 May 2025, 15:51So now it's another 5 working days
EB
Eckard B's update13 May 2025, 15:51
Reviewer Update
So now it's another 5 working days
EB
Eckard B's updateReviewer Update
14 May 2025, 07:58How long will the process be now
EB
Eckard B's update14 May 2025, 07:58
Reviewer Update
How long will the process be now
EB
Eckard B's updateReviewer Update
14 May 2025, 09:20Called this morning since I was told I'll get a call back I'm still waiting for a response every call is the same story over and over I don't know what to do anymore
EB
Eckard B's update14 May 2025, 09:20
Reviewer Update
Called this morning since I was told I'll get a call back I'm still waiting for a response every call is the same story over and over I don't know what to do anymore
Bonitas Medical Fund's replyOfficial
14 May 2025, 09:33Hello Eckard B
Our finance department is currently processing your request.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Our finance department is currently processing your request.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 May 2025, 09:33
Official
Hello Eckard B
Our finance department is currently processing your request.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Our finance department is currently processing your request.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
EB
Eckard B's updateReviewer Update
14 May 2025, 09:35So now it's another waiting period 5 working days
EB
Eckard B's update14 May 2025, 09:35
Reviewer Update
So now it's another waiting period 5 working days
EB
Eckard B's updateReviewer Update
14 May 2025, 09:43Hope to get a answer today still
EB
Eckard B's update14 May 2025, 09:43
Reviewer Update
Hope to get a answer today still
EB
Eckard B's updateReviewer Update
14 May 2025, 09:50Called a agent was told there's a eft pending another told me afterwards theres nothing like that on the log so what's up with all the lies
EB
Eckard B's update14 May 2025, 09:50
Reviewer Update
Called a agent was told there's a eft pending another told me afterwards theres nothing like that on the log so what's up with all the lies
EB
Eckard B's updateReviewer Update
14 May 2025, 16:00I've been told to wait another 5 working same old same ols
EB
Eckard B's update14 May 2025, 16:00
Reviewer Update
I've been told to wait another 5 working same old same ols
EB
Eckard B's updateReviewer Update
15 May 2025, 17:31Any feedback
EB
Eckard B's update15 May 2025, 17:31
Reviewer Update
Any feedback
EB
Eckard B's updateReviewer Update
17 May 2025, 07:32The week is done and still no email or calls
EB
Eckard B's update17 May 2025, 07:32
Reviewer Update
The week is done and still no email or calls
EB
Eckard B's updateReviewer Update
18 May 2025, 18:27Last message was on the 14 May 25 didn't hear from Bonitas yet so where's my refund
EB
Eckard B's update18 May 2025, 18:27
Reviewer Update
Last message was on the 14 May 25 didn't hear from Bonitas yet so where's my refund
EB
Eckard B's updateReviewer Update
18 May 2025, 18:28Tomorrow the 5th working day hope I'll get a answer
EB
Eckard B's update18 May 2025, 18:28
Reviewer Update
Tomorrow the 5th working day hope I'll get a answer
Bonitas Medical Fund's replyOfficial
10 Jul 2025, 10:02Hello Eckard B
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply10 Jul 2025, 10:02
Official
Hello Eckard B
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team