Worst Medical Aid Ever

Over 4900 reviews that gives 1 star rating - Most probaly if Hello Peter allowed a negative 5 review ; you will find Bonitas Medical fund on that list.

11 Years that my husband has been with Bonitas and every year we hope that it will get better - Sadly it doesnt; each year has become worse than the year before. Incorrect Claim allocation - only know how to allocate claiims to day-to-day benefits even though it is a PMB benefit. 17.01.2024 - my husband had blood test done - 19.04.2024 - 3 months to reverse incorrect blood test allocation. 19.02.2024 - My husband had a Cervical Discectomy Fusion & Carpal Tunnel Release - wrist brace is paid out In-Hospital Benefits; Soft Cervical collar paid from in hospital benefits - Hard Support Cervical Collar taken off.......wait for it...Day-to-Day benefit; even though it was IN HOSPITAL surgery - even the consultation in Hospital - not covered - IN HOSPITAL...... sorry most probaly my husband should have run out the hospital and had the consultation in the parking lot - The whole procedure for surgery was authorised and approved except the support collar - .......................I am not going to elaborate further as I will loose it insanely. 60 Days after his operation - still fighting for accounts to be paid

GORD - approved on care plan - previous month medication was covered from PMB - this month - DECLINED ; they keep changing the medication; one month it is aproved; next month you have to changed to what they want - The medication that my husband was on caused an allergic reaction; medication was changed and we paid a co-payment last month as the medication was removed off approved formulary. This month GORD medication totally DECLINED - even when it is approved off PMB Care Plan - medication is taken off .......day-to-day benefits - everything is allocated to day-to-day benefits ; even though it is approved on the CARE PLAN.

They incorretly deplete your funds forcing you to pay cash - even when it is on PMB.

Spend 2 weeks of every month fight with Bonitas Claims department to allocate payments correctly.

Worst is the cheeky consultant SUZIE - wont assist me until I provide her with the 3rd party document that allows me to sort out my husbands medical aid - after 11 years of dealing with his medical aid queries and submitting documents and my husband authorising it all - this cheeky consultant is adamant not to assist as she can,t see the 3rd party document.

Want a peace of mind - STAY AWAY FROM BONITAS - worst medical aid ever. Definately going to cancel after 11 years of having patience - enough is now enough - Want High Blood pressure and stress - apply to Bonitas.