TB
Twane B
1 reviews | Active since Feb 2020
30 Apr 2024, 09:27
Worst medical aid ever!!!
Howbis it possible for a medical not to pay for pmb condition visits to a cardiologist? And then waiting 2+ weeks for a response via email, just to receive an automated email!!! This is disgusting, to pay thousands every month, not get feedback, and having to pay out of pocket, when my mom is a pensioner, and you have no decency to respond!! I want answers!!
Helpful (0)
Replies (7)0
Replies (7)TB
Twane B's updateReviewer Update
30 Apr 2024, 09:29150424Q4T24S reference number
TB
Twane B's update30 Apr 2024, 09:29
Reviewer Update
150424Q4T24S reference number
Bonitas Medical Fund's replyOfficial
30 Apr 2024, 09:43 Hello Twane B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply30 Apr 2024, 09:43
Official
Hello Twane B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
TB
Twane B's updateReviewer Update
30 Apr 2024, 11:01I want a resolution today!
TB
Twane B's update30 Apr 2024, 11:01
Reviewer Update
I want a resolution today!
TB
Twane B's updateReviewer Update
01 May 2024, 08:25Still no response from this pathetic medical aid!
TB
Twane B's update01 May 2024, 08:25
Reviewer Update
Still no response from this pathetic medical aid!
Bonitas Medical Fund's replyOfficial
03 May 2024, 10:30 Hello Twane B
Thank you for notifying us of your complaint.
We have escalated the claim to PHA (Private Health Administrators) for review and feedback will be provided accordingly once the query has been finalised.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint.
We have escalated the claim to PHA (Private Health Administrators) for review and feedback will be provided accordingly once the query has been finalised.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply03 May 2024, 10:30
Official
Hello Twane B
Thank you for notifying us of your complaint.
We have escalated the claim to PHA (Private Health Administrators) for review and feedback will be provided accordingly once the query has been finalised.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint.
We have escalated the claim to PHA (Private Health Administrators) for review and feedback will be provided accordingly once the query has been finalised.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
TB
Twane B's updateReviewer Update
03 May 2024, 10:50I have been waiting for 3 weeks!! My mom has to see rhe cardiologist in 2 weeks and they require upfront payment because you dont pay the accounts!! Where must we get the thousands from???
TB
Twane B's update03 May 2024, 10:50
Reviewer Update
I have been waiting for 3 weeks!! My mom has to see rhe cardiologist in 2 weeks and they require upfront payment because you dont pay the accounts!! Where must we get the thousands from???
Bonitas Medical Fund's replyOfficial
05 May 2024, 10:14Hello Twane B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply05 May 2024, 10:14
Official
Hello Twane B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team