Worst Medical aid ever

I don't even know where to start. Benefits have been changed without consulting members, the option that I have always been on(Primary select) has been completely changed without informing me. I used to have one non network GP consultation since I've joined this medical aid but now my claim with a non network GP was rejected because they say for 2021 you can only use the doctors that are on the network and you need to select only two doctors that you will consult with. The worse one is that, they have changed the network hospital as well without informing members, I received an email now in February with the link of hospitals that I can use on Primary Select. To my surprise, there is no hospital close to my area. I have sent an email to Bonitas asking them to explain something on my statement, I have not received any response till date. The list is endless, I wish they had told me all this last year so that I can change a medical aid without having any waiting period. Now I am stuck with them for the rest of the year...