TB
Twane B
1 reviews | Active since Feb 2020
09 Jun 2025, 13:45
Worst medical aid ever!!!!
How am i suppose to pay for medical aid when your consultants are so useless? I have been trying to get assistance to place my mother on the back pain management program, she has been having chronic pain and we have been coughing up more than R600 a month just for medicines that doesnt help, because u dont even pay for medication. Your consultants cannot provide forms for the GP, your website doesnt allow me to log in to her account, you just dont pay for anything. I do not get replies on emails nothing. I pay R2700 for her medical aid, and if she needs to have procedures or medication, i have to pay that aswell!! What is the point of paying thousands of rand but my mother must live with chronic pain???
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
09 Jun 2025, 14:14Hello Twane B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply09 Jun 2025, 14:14
Official
Hello Twane B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
TB
Twane B's updateReviewer Update
09 Jun 2025, 14:16Kindly reply to my countless emails! ***
TB
Twane B's update09 Jun 2025, 14:16
Reviewer Update
Kindly reply to my countless emails! ***
Bonitas Medical Fund's replyOfficial
09 Jun 2025, 14:45Hello Twane B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jun 2025, 14:45
Official
Hello Twane B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
TB
Twane B's updateReviewer Update
09 Jun 2025, 14:47Please stop with this nonsens!! I want a response and resolution today!! I am asking you for the forms to submit to my mothers GP to get her on the pain management plan!!
TB
Twane B's update09 Jun 2025, 14:47
Reviewer Update
Please stop with this nonsens!! I want a response and resolution today!! I am asking you for the forms to submit to my mothers GP to get her on the pain management plan!!
Bonitas Medical Fund's replyOfficial
10 Jun 2025, 16:28Hello Twane B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply10 Jun 2025, 16:28
Official
Hello Twane B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
TB
Twane B's updateReviewer Update
12 Jun 2025, 15:01Im still waiting for an email regarding referal to a doctor, for the back pain management assessment, in Vredekloof or brackenfell cape town, as my mother now resides with me. You have responded in 2 days.
TB
Twane B's update12 Jun 2025, 15:01
Reviewer Update
Im still waiting for an email regarding referal to a doctor, for the back pain management assessment, in Vredekloof or brackenfell cape town, as my mother now resides with me. You have responded in 2 days.