Worst medical aid ever!

The worst medical aid I have had the displeasure of working with.

I cancelled my membership 4 months ago because I was struggling for them to pay my medical bills. According to what 4 call centre agents told me is that the remaining savings will be paid out in 4 months I need to complete a form. So I completed the form and got a bank stamped proof of banking, after another 2 months they informed me that I should complete the form again closer to the 4 month mark and by then the proof of account will not be valid anymore so I would have to go back.

I completed the form again about a month before the 4 months and confirmed with 3 different call centre people that it will be paid 1 Feb2019, this was not done. Then I called the 4th and the guy said the financial department already left for the day so he can’t help me. The next day I called again and after being a bit rude the guy finally gave in and said he will speak to someone on my behalf after confirming my bank details that was the end of the call. Yesterday I called to find out the verdict and they said it will be paid out. Today it was paid out, in the wrong account! They confirmed my bank details what the hell.