Worst medical aid EVER

The worst experience I have ever had with a medical aid. Get put on a 15 month waiting period (3 months general waiting period and 12 months condition specific waiting period), but only two of us have the 3 months general waiting period and we are a family of 5!!!! How do you justify that?

Get rushed to the ER yesterday afternoon with a life threatening condition! Number 1 cant get hold of you useless people after hours!! Really? How do you get an auth for an emergency and have to be admitted????

Spent the whole night in the ER with a life threatening condition (not condition specific? Phone in the morning the get auth. Come with long stories that the 3 months general waiting period applies to everything, whereas i was told twice by your agents and TEAM LEADER saying if it’s an emergency i will be covered 100%. Had a hell of a fight with a certain lady team leader who was having discussions with management to override the decision and give me auth.

Great, been overridden .... funny one!!! 10 min later get a call from the team leader....management is not going to override the auth and its been declined. Her words to me were “you should go to a state hosp”. ***?? Really???

Why do i pay you R8406 a month? What for?

Then i request info as to how i terminate the medical aid with immediate effect? Still waiting for a response!!!

Asked them to get someone from management to phone me. Still waiting for that phone call...

I think my next call is going to be to the medical aid ombudsman and let them go check Bonitas Medical Aid.

This is poor and utter disgusting service from a medical aid that you pay so much for!!