LD
Leigh D

1 reviews | Active since Aug 2022

01 Aug 2022, 11:44

Worst Medical AId EVER!!!

Hello A Fourie, I am SO with you on this. I was also 'forced' to move from Nedbank/NMAS, who I had been with for 23 years with ZERO major mishap. In 23 years I may have been driven to write to them maybe 3 times. With Bonitas (from January 2022) I must already have like 200 emails to them.....and I have only received an intelligent response from the Complaints Dept. They are USELESS. In that statement I include their communication skills, the administration and their putrid accounting system. Their split admin between Bonitas + DENIS + Pharmacy Direct is just as abysmal!!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Aug 2022, 23:05
Official
Hello Leigh D

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team