GR
Gita R

1 reviews | Active since May 2011

27 Feb 2019, 11:35

Worst Medical Aid Company - Client Service in the Membership dept. do not exist - Removal from The Board of Medical Services

The worst company ever. The Management seriously have no work ethics in place. The Management and staff are all lacking organisational s****s. This Company with directors and partners surely have no value and ethics in place for their members and thus do not want to have any telephonic contact with their client base. Service is of utmost disgust. Putrite unwelcoming behaviourial instincts from Heads of Management. All of their customer service nos. are futile as you have to wait and wait and when answered you got to repeat all personal details to every consultant. Telephone costs incurred and time is insurmountable. You have to be away from work to spend an entire day with this disgust of a Medical Aid Company. The rating for this Company should be 0. This Company does not earn the right be on the Board of Medical Aid Services. management staff are always in conferences as they are NEVER available. This Company should seriously be closed and shut down for a LIfetime. No value to serve the purpose to its Members.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Feb 2019, 17:16
Official
Hello Gita,

As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards,
 
The Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply08 Mar 2019, 15:09
Official
Hello Gita,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team